Privacy Policy

Thank you for using our ShopChatFlow service. Protecting your privacy is our top priority. We are committed to handling your personal data transparently and in compliance with applicable privacy laws. Please read this privacy policy to understand how we collect, use, share, and protect your information.

1. Information We Collect

We may collect information through various means:

1.1 Information You Provide Directly

When you register an account, make a transaction, or contact us, you may provide personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (such as credit card number, billing address, etc.)
  • Username and password

1.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

  • Device information (such as device type, operating system, browser type)
  • IP address
  • Access time and date
  • Browsing history (such as pages visited and time spent)
  • Your interactions with our services (such as clicks and scrolls)

1.3 Cookies and Other Tracking Technologies

We may use cookies and similar technologies to collect information. These technologies help us analyze user behavior and provide you with a personalized experience. You can manage cookies through your browser settings, but please note that disabling cookies may affect your experience using our services.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1 Service Delivery

Managing your account, processing orders, and providing customer support.

2.2 Communication

Contacting you through email, messages, or other means to inform you about service updates, promotions, and surveys.

2.6 Legal Compliance

Complying with legal requirements and ensuring that our business operations are in accordance with relevant laws.

3. Sharing and Disclosure of Information

We are committed to not selling or renting your personal information in any form. However, we may share your information with third parties in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers (such as payment processors, shipping companies, and technology support) in the course of providing our services. These providers are bound by strict privacy obligations when handling your information.

3.2 Legal Requirements

We may disclose your information to comply with applicable laws, legal processes, or government requests, and to protect our rights, interests, or safety of others.

4. Information Security

We take reasonable technical and management measures to protect your personal information, including:

4.1 Technical Measures

Using encryption technologies and secure protocols (such as SSL) to safeguard sensitive information.

4.2 Management Measures

Conducting regular reviews of our data collection, storage, and processing practices to avoid potential security vulnerabilities.

5. Your Rights

Under applicable laws, you have the following rights concerning your personal information:

5.1 Right to Access

Request a copy of the personal information we hold about you.

5.2 Right to Rectification

Request corrections or updates to any inaccurate information we hold.

5.3 Right to Erasure

In certain circumstances, request the deletion of your personal information.

5.4 Right to Restrict Processing

Request that we limit the processing of your personal information in specific situations.

6. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our information practices. When we make significant changes, we will post a notice on our website and/or notify you directly via email. We encourage you to review this policy periodically for the latest information on our privacy practices.

7. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please feel free to contact us.