Privacy Policy
Thank you for using our ShopChatFlow service. Protecting your privacy is our top priority. We are committed to handling your personal data transparently and in compliance with applicable privacy laws. Please read this privacy policy to understand how we collect, use, share, and protect your information.
1. Information We Collect
We may collect information through various means:
1.1 Information You Provide Directly
When you register an account, make a transaction, or contact us, you may provide personal information, including but not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (such as credit card number, billing address, etc.)
- Username and password
1.2 Information We Collect Automatically
When you visit our website or use our services, we may automatically collect certain information, including:
- Device information (such as device type, operating system, browser type)
- IP address
- Access time and date
- Browsing history (such as pages visited and time spent)
- Your interactions with our services (such as clicks and scrolls)
1.3 Cookies and Other Tracking Technologies
We may use cookies and similar technologies to collect information. These technologies help us analyze user behavior and provide you with a personalized experience. You can manage cookies through your browser settings, but please note that disabling cookies may affect your experience using our services.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
2.1 Service Delivery
Managing your account, processing orders, and providing customer support.
2.2 Communication
Contacting you through email, messages, or other means to inform you about service updates, promotions, and surveys.
2.6 Legal Compliance
Complying with legal requirements and ensuring that our business operations are in accordance with relevant laws.
3. Sharing and Disclosure of Information
We are committed to not selling or renting your personal information in any form. However, we may share your information with third parties in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers (such as payment processors, shipping companies, and technology support) in the course of providing our services. These providers are bound by strict privacy obligations when handling your information.
3.2 Legal Requirements
We may disclose your information to comply with applicable laws, legal processes, or government requests, and to protect our rights, interests, or safety of others.
4. Information Security
We take reasonable technical and management measures to protect your personal information, including:
4.1 Technical Measures
Using encryption technologies and secure protocols (such as SSL) to safeguard sensitive information.
4.2 Management Measures
Conducting regular reviews of our data collection, storage, and processing practices to avoid potential security vulnerabilities.
5. Your Rights
Under applicable laws, you have the following rights concerning your personal information:
5.1 Right to Access
Request a copy of the personal information we hold about you.
5.2 Right to Rectification
Request corrections or updates to any inaccurate information we hold.
5.3 Right to Erasure
In certain circumstances, request the deletion of your personal information.
5.4 Right to Restrict Processing
Request that we limit the processing of your personal information in specific situations.
6. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our information practices. When we make significant changes, we will post a notice on our website and/or notify you directly via email. We encourage you to review this policy periodically for the latest information on our privacy practices.
7. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please feel free to contact us.
